American customers are facing more product and service problems than ever, and are becoming “steadily more belligerent” while complaining about the issues, according to the results of a new survey.
The National Customer Rage Survey, which polled 1,000 Americans, found that 74 percent of respondents reported experiencing a problem regarding a product or service in the past year, states a Mar. 7th press release by the W. P. Carey School of Business at Arizona State University. This is more than double the rate from 1976, said the survey. Sixty-three percent of respondents with a product problem admitted to being enraged about it.
