The Epoch Times
The Epoch Times
AD
The Epoch Times
Support Us
Business

Rage Rises Among American Customers When Reporting Product Issues, Says Survey

Rage Rises Among American Customers When Reporting Product Issues, Says Survey
Staff providing customer service. Yan Krukov/Pexels
Naveen Athrappully
Naveen Athrappully
Reporter
3/9/2023|Updated: 3/9/2023
0:00

American customers are facing more product and service problems than ever, and are becoming “steadily more belligerent” while complaining about the issues, according to the results of a new survey.

The National Customer Rage Survey, which polled 1,000 Americans, found that 74 percent of respondents reported experiencing a problem regarding a product or service in the past year, states a Mar. 7th press release by the W. P. Carey School of Business at Arizona State University. This is more than double the rate from 1976, said the survey. Sixty-three percent of respondents with a product problem admitted to being enraged about it.
Naveen Athrappully
Naveen Athrappully
Reporter
Naveen Athrappully is a news reporter covering business and world events at The Epoch Times.
Author’s Selected Articles

Walking 4,000 Steps per Day Cuts Mortality, Cardiovascular Risk Among Older Women: Study

Oct 25, 2025
Walking 4,000 Steps per Day Cuts Mortality, Cardiovascular Risk Among Older Women: Study

Coca-Cola Recall Categorized Under Class II: FDA

Oct 24, 2025
Coca-Cola Recall Categorized Under Class II: FDA

IRS Revises Documentation as Form 1099-K Threshold Reverts to $20,000

Oct 24, 2025
IRS Revises Documentation as Form 1099-K Threshold Reverts to $20,000

SNAP May Run Out of Funds by Nov. 1, Governor Warns

Oct 24, 2025
SNAP May Run Out of Funds by Nov. 1, Governor Warns
Related Topics
customer service
customers
product issues
Add to My List
Save
The Epoch Times
Copyright © 2000 - 2025 The Epoch Times Association Inc. All Rights Reserved.