More Than 3 Million Bissell Steam Cleaners Recalled Over Burn Hazard

The Bissell Steam Shot Handheld Steam Cleaner has been recalled in the United States and Canada due to burn hazards. U.S. Consumer Product Safety Commission via AP

Bissell Homecare Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, is voluntarily recalling its Steam Shot Handheld Steam Cleaner due to potential burn hazards.

The recall affects approximately 3.2 million units sold in the United States and an additional 355,000 units in Canada, covering over 30 models produced from August 2008 through May 2024, according to notices from the CPSC and the company.

The recall was initiated due to a potential safety hazard where the steam cleaner could expel hot water or steam during use or while heating, posing a burn risk to users, according to the CPSC. The company said even if the product appears to be functioning properly, consumers should still stop using it immediately.

CPSC noted that Bissell has received 183 reports of hot water or steam escaping from the product, resulting in 157 minor burn injuries.

The affected models are part of the 39N7 and 2994 series, which were made in China. To determine if a product is affected, users should check the product rating label on the bottom of the unit to match with one of the many models that are subject to the recall.

The recalled Steam Shot Handheld Steam Cleaners were sold at major retailers including Target, Walmart, and online platforms such as Amazon and Bissell’s official website, with prices ranging from $35 to $40 per unit or $70 for a two-pack, according to the company.

The products were sold in various colors, including green, pink, blue, orange, white, black, purple, and red.

Bissell’s website for the recall provides a step-by-step process for consumers to request compensation and dispose of the products.

This includes verifying the model number by checking the product rating label on the bottom of the machine and cutting the power cord close to the base before taking a photo and completing the recall registration form on the company’s website.

Consumers are eligible for a $60 digital credit (82 Canadian dollars) for use at Bissell.com or Canada.Bissell.com, or a $40 refund (55 Canadian dollars).

The company said digital credits will be processed within 3 weeks, while refunds may take four to six weeks to process. Consumers should wait until they receive a credit or refund before disposing of the product.

Bissell said the voluntary recall underscores the company’s dedication to addressing potential hazards and maintaining the trust of its customers.