Grubhub to Pay $25 Million Settlement for Allegedly Harming Diners

Customers were charged a final fee that was often more than double the advertised rate, the FTC said.

A person speaks to a delivery worker outside of a restaurant that uses app deliveries in New York City, on July 7, 2023. Spencer Platt/Getty Images

Food delivery company Grubhub settled a complaint filed by the U.S. Federal Trade Commission (FTC) that accused the business of “an array of unlawful practices” that harmed customers, employees, and restaurants.

Grubhub engaged in “deceiving diners about delivery costs and blocking their access to their accounts and funds, deceiving workers about how much money they would make delivering food, and unfairly and deceptively listing restaurants on its platform without their permission,” the federal agency said in a Dec. 17 statement.