Bank of America Customers Report Widespread Outage

Tens of thousands of customers reported the outage on the afternoon of Oct. 2.

A Bank of America customer uses an ATM at a Bank of America branch office in San Francisco on July 14, 2021. Justin Sullivan/Getty Images

Bank of America customers on Oct. 2 reported having problems accessing their bank accounts or that their account balances showed $0.

The outage started at about 12:30 p.m. E.T. on Oct. 2, according to the tracking website DownDetector. About an hour later, more than 20,000 user complaints were submitted via the website.