By Sara Caroline Sabin
Empathy has started to be one of those words bandied around a lot more since the pandemic started, which is a good thing that it has become part of the conversation. However, like any other buzzword, without the action to back it up, it is meaningless. It needs to be deeply rooted into the DNA of the company. It needs to permeate into the day-to-day behavior of leaders and employees of the organization.And for mass company uptake, there must be a very strong link with the bottom line.
