Border Agency Adds Screening Questions After Complaints About Airport Disarray

Border Agency Adds Screening Questions After Complaints About Airport Disarray
Travellers are seen at Vancouver International Airport in Richmond, B.C., on March 13, 2020. The Canadian Press/Jonathan Hayward
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OTTAWA—The Canada Border Services Agency announced new screening questions for travellers arriving Monday following a weekend of disarray at points of entry into Canada, especially airports.

While the federal government wants people returning to Canada from abroad to stay in isolation for 14 days, travellers reported customs officials weren’t routinely providing the direction to new arrivals, prompting fear, anger, and frustration.