Brilliant Video Responses by Restaurant Owners to Bad Reviews

February 12, 2016 Updated: February 12, 2016

In a day and age where Yelp reviews can make or break your business, or where one customer’s complaint can go viral on Twitter, restaurants are increasingly finding ways to provide excellent customer service both offline and online. 

Blogs on the matter teach restaurant owners the best practices in responding to customer criticism online, such as speedy responses on Twitter, or responding to bad Yelp reviews by offering solutions. But the best solution of all might be the video response. Some restaurant owners are going the extra mile to impress customers who had a bad experience in an effort to win them back and if possible change their bad review. 

Here is a selection of the best video responses by restaurants to bad reviews:

This restaurant went so far as to make a song in response to a one-star Yelp review:


This Domino’s pizza in Chicago went through an extraordinary length to respond to Amy, whose order wasn’t what she expected.

These chefs are reading the one-star Yelp reviews out loud.

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This chef responds to a two-star review that says “Crappy food, crappy service.”