The scam artists use random call generators to place multiple telemarketing calls to cell phone and land line users, including people on the Do Not Call List. Over 140,000 people have contacted the Better Business Bureau in the past several months to complain about these computerized calls.
“Not only are these calls a nuisance, but they tie up land lines and can eat up a user’s cell phone minutes, possibly leading to a higher cell phone bill due to overage charges. Consumers should not have to pay in both money and time for this or any other type of robo-dialer harassment,” wrote Senator Schumer.
The scam starts with a pre-recorded message: “Out of warranty? You are still eligible to reactivate warranty coverage. This is the final call before we close the file.” Although the recording provides an “opt out” option, consumers have reported that choosing this option does not eliminate unsolicited calls in the future. Since the telemarketing company does not have any information about the consumer’s car, their claim regarding warranty expiration is unfounded.
“Cell phone spam may not be the biggest problem we have to deal with, but in the end it’s driving everyone nuts and it could cost New Yorkers hundreds in wasted cell phone minutes, or more if they get caught in the scam,” said Senator Schumer.
The senator reported receiving an unsolicited spam call on his own cell phone last Thursday, and plans to file a complaint through the FTC’s website, www.donotcall.gov. He encouraged all New Yorkers to take similar action.
