A survey of over 1,000 people who purchased a smart phone within the past six months revealed that, compared to other smart phones, iPhone buyers were the most satisfied with their devices.
The survey, consisting of a sample of 1,009 people who had purchased an Apple, Motorola, HTC, or RIM smart phone in the last six months asked participants to rate their satisfaction with their devices. Among those with the iPhone, 77 percent reported being ‘very satisfied’, with Motorola’s Droid coming in second place at 64 percent. HTC and RIM came in at the bottom, with only 51 percent of HTC buyers and only 46 percent of RIM buyers reporting to be ‘very satisfied’ with their devices. These results do not reflect customer satisfaction with Droid’s newest model, the Droid Incredible, which came out on April 29.
The survey also shows that Apple users with the latest version of the iPhone are more satisfied with their smart phones than those with older versions. Eighty-one percent of those with the 32GB 3GS reported being ‘very satisfied’ with the device compared to 69 percent of those with the iPhone 3G.
When it came down to device features, 14 percent of all smart phone buyers reported that among all the functions available on their smart phones, ‘applications’ were their favorite. Both ‘Ease of use’ and ‘Internet access’ came in second place at 12 percent.
In regards to least favorite, 22 percent of iPhone users had the same complaint: service provider.
Many iPhone users report feeling dissatisfied with AT&T service, finding that their device often drops calls and gets patchy reception.
Twenty-two-year-old, Jonathan Remple, who bought an iPhone four months ago reports putting his iPhone on eBay because of “unreliable service.” He said, “The iPhone is a great device that would be enhanced by reliable service. Unfortunately, the amount of dropped calls and poor reception leave me more frustrated with the phone rather than the other benefits of the device. … I put mine on eBay.”
There is good news for frustrated iPhone users, however, as a recent article on The Street reports that Apple has bumped up its iPhone production plans in preparation for the release of a Verizon iPhone. Increasing production to 4 million iPhones a month by September, it is speculated that iPhone will become available on Verizon Wireless by wintertime.
The survey, consisting of a sample of 1,009 people who had purchased an Apple, Motorola, HTC, or RIM smart phone in the last six months asked participants to rate their satisfaction with their devices. Among those with the iPhone, 77 percent reported being ‘very satisfied’, with Motorola’s Droid coming in second place at 64 percent. HTC and RIM came in at the bottom, with only 51 percent of HTC buyers and only 46 percent of RIM buyers reporting to be ‘very satisfied’ with their devices. These results do not reflect customer satisfaction with Droid’s newest model, the Droid Incredible, which came out on April 29.
The survey also shows that Apple users with the latest version of the iPhone are more satisfied with their smart phones than those with older versions. Eighty-one percent of those with the 32GB 3GS reported being ‘very satisfied’ with the device compared to 69 percent of those with the iPhone 3G.
When it came down to device features, 14 percent of all smart phone buyers reported that among all the functions available on their smart phones, ‘applications’ were their favorite. Both ‘Ease of use’ and ‘Internet access’ came in second place at 12 percent.
In regards to least favorite, 22 percent of iPhone users had the same complaint: service provider.
Many iPhone users report feeling dissatisfied with AT&T service, finding that their device often drops calls and gets patchy reception.
Twenty-two-year-old, Jonathan Remple, who bought an iPhone four months ago reports putting his iPhone on eBay because of “unreliable service.” He said, “The iPhone is a great device that would be enhanced by reliable service. Unfortunately, the amount of dropped calls and poor reception leave me more frustrated with the phone rather than the other benefits of the device. … I put mine on eBay.”
There is good news for frustrated iPhone users, however, as a recent article on The Street reports that Apple has bumped up its iPhone production plans in preparation for the release of a Verizon iPhone. Increasing production to 4 million iPhones a month by September, it is speculated that iPhone will become available on Verizon Wireless by wintertime.
