How Mega-Startups Got Their First Customers

How Mega-Startups Got Their First Customers
(L) Airbnb co-founder and CEO Brian Chesky in San Fransisco. (Top R) An Uber car in New York. (Benjamin Chasteen/Epoch Times) (Bottom R) Etsy sign in New York. AP Photo/Jeff Chiu
Emel Akan
Emel Akan
Reporter
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Startups often struggle to attract their first customers. It’s even more challenging for sharing economy platforms that connect customers with service providers. So how do the billion dollar unicorn companies set themselves apart?

Thales Teixeira, an associate professor at Harvard Business School, analyzed the best known and most successful startups—Uber, Etsy, and Airbnb—and found some common traits in how these businesses attracted their first 1,000 customers.

It's not just the chicken and the egg, you also want to select the right eggs.
Thales Teixeira, Harvard Business School
Emel Akan
Emel Akan
Reporter
Emel Akan is a senior White House correspondent for The Epoch Times, where she covers the policies of the Trump administration. Previously, she reported on the Biden administration and the first term of President Trump. Before her journalism career, she worked in investment banking at JPMorgan. She holds an MBA from Georgetown University.
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