Honoring its Dealers, Ford Talks of Changes on the “Way Forward”

While representatives from Ford came to present awards to Country Lincoln Mercury West dealership, changes Ford have made over the years, especially recently, in quality, feel, fuel efficiency, and some consumers’ perceptions, were all well addressed.

(from left) Judy Kohl, Joe V. III, Michael N., James Splendore, Cabot Suggs, Christina Alongi and Kathy Tarantino at Country Lincoln Mercury West. Peter Wei/Epoch Times

NEW YORK—When representatives from Ford came to present awards to the Country Lincoln Mercury West dealership, they made sure to address the changes that Ford has made over the years, particularly recently, in quality, feel, fuel efficiency, and consumers’ perceptions.

“We’re here today to honor them on two aspects. One is the winner of 2008 President Award. This is the most prestigious award for motor company, based on the performance of their sales, penetration and, most importantly, their customer satisfaction”, said Jim Splendore, sales manager for Ford, Lincoln and Mercury in the New York region.  

“They are a very elite group on the local bases and national bases”, Splendore continued. “We got roughly 224 Lincoln Mercury dealers throughout the state of New York, Jersey, Connecticut and a little bit of Pennsylvania. Only 20 of them got this award, less than 10 percent.”