Apple Watch users are complaining that the device causes rashes and even burns, and none seem to be able to get an official response from the tech giant.
Users have been taking to Twitter and Instagram to show the effects of the device.
“My Apple Watch has burnt a hole in my wrist!!” wrote one user, Andrew Terry, on Twitter.
Paul Fabretti, who works for Microsoft, also experienced a burn.
Jargen Mouritzen, a user from Denmark, says he was left with severe burns after the strap surged with power and started burning his flesh.
“I could smell the burning flesh. And the strap was so hot that as I scrambled to try and pull it off my arm, I even burnt my fingers,” he told Metro.
“There was nothing else around that could have heated the strap up other than the watch, but Apple have still not given me any explanation.”
He was surprised that he hasn’t heard from the company as of yet.
“I was happy with the watch and generally happy with Apple products, and I’m sure it’s very rare that this should happen however I’m surprised it’s taken them so long to do anything or to help out a customer.”
— AshleyTensel (@DuttyPencil) September 24, 2015
Boo, I’m one of the folks getting the Apple Watch rash. 🙁 pic.twitter.com/f0Abp1Hsio
— Dayle Rees (@daylerees) July 9, 2015
Apple hasn’t officially commented on the situation but does warn on its website that certain materials in the device can cause a reaction in some people.
“A small number of people will experience reactions to certain materials. This can be due to allergies, environmental factors, extended exposure to irritants like soap or sweat, and other causes,” it said.
The company also warns that some of the watch straps contain Nickel, which can cause reactions but since the quantity falls below strict European regulation, “nickel exposure is unlikely to be a problem.
Other elements potentially causing reactions are methacrylades.
Another potential reason people are getting rashes and burns? “An overly tight band can cause skin irritation,” Apple noted.
“If you experience redness, swelling, itchiness, or any other irritation, you may want to consult your physician before you put Apple Watch back on.”