Apple Store Customer Praises Nashville, Tenn., Employee Who Assisted Her Son

By Epoch Newsroom
Epoch Newsroom
Epoch Newsroom
January 26, 2016 Updated: June 9, 2017

An Apple Store employee in Nashville was praised for helping a woman and her son purchase a new iPad.

LynnMarie Rink went to the store to get a new iPad for her 9-year-old son James, who has Autism and Down Syndrome.

But things took a bad turn when James apparently spotted something he wanted an ran toward it–only to hit a glass wall. 

“The entire store gasped as they heard the sound of James’ head hitting the glass and then the floor,” Rink wrote on Facebook.

An employee came over to see what happened, and asked Rink if she and James were okay.

She then asked him to help set up a new iPad on the floor where they had ended up, and the employee did so. 


And then this happened….Nashville Folks – can you help me find this guy on FB? Or do you know any big-wigs at Apple…

Posted by LynnMarie on Friday, January 22, 2016

“Your awesome employee sat with James on the floor of the store and set up the new iPad. There are no words to accurately describe how grateful I am that he took the time to ‘meet us right where we were.’ He didn’t have to sit down on the floor with us. He could have easily waited for us to stand. Could have easily waited for us to come back another day. But he hung out with us in the midst of our pain. He even got a fist bump from James, and I snapped this photo,” Rink wrote.

“Life is a learning journey. And I walked away from this experience with the reminder to always meet people where they are at. It’s so easy to be so focused on our own mission or plan (or sale) that we fail to see what people really need. I long to be better at this. I long to not be so self-absorbed that I never miss an opportunity to love exactly like someone needs in the moment.”

“That moment reminded me that there are good people in this world and that there will always be people to care for James,” Rink added to NBC4.

Andrew Wall, the employee, later wrote to Rink a response.

“I began working at Apple in hopes of having fulfilling moments like this,'” the Belmont psychology graduate wrote. “My hopes are to work within the realm of youth counseling. Thanks again for making my day!”