Amazon to Hire 100,000 in US, Canada as E-Commerce Surges Amid Pandemic

A worker assembles a box for delivery at the Amazon fulfillment center in Baltimore, Maryland, on April 30, 2019. (Clodagh Kilcoyne/File Photo/Reuters)

Amazon has announced plans to hire 100,000 workers in the United States and Canada, amid an online shopping boom fueled by the pandemic.

The Seattle-based e-commerce giant said in a statement on Sept. 14 it seeks to fill full- and part-time positions “as we expand our footprint,” with the new jobs paying at least $15 an hour. The company is also offering “industry-leading benefits,” including health and dental insurance, and paid parental leave for up to 20 weeks.

Hiring for the new positions has begun, said Amazon, which is offering signing bonuses of as much as $1,000 in some locations. The company also noted it plans to open 100 operational buildings this month, including fulfillment centers, delivery stations, sorting centers, and other sites.

It comes as Amazon, in its second-quarter earnings report, said net sales rose by 40 percent to $88.9 billion, from $63.4 billion in the year-earlier period. The company also benefited from the online grocery boom, seeing these sales triple year-over-year as virus concerns drove more customers to have their groceries delivered rather than going to physical stores.

The pandemic has fueled an e-commerce boom, with a recent analysis by Digital Commerce 360 finding that visits to the top 2000 e-commerce sites in North America increased, on average, by 125 percent between March and June, compared to the same period in 2019.

The top 100 retailers, which include Amazon and Walmart, accounted for 80 percent of the collective growth in traffic.

While the fastest-growing categories in e-commerce were office supplies and sporting goods, according to the Digital Commerce 360 report, the outbreak has also accelerated an online grocery movement, with analysts and executives predicting that it will last beyond the pandemic.

The head of Whole Foods Market, which Amazon bought in 2017 for $13.4 billion in a bid to expand its brick-and-mortar footprint and gain an edge in the $700 billion grocery industry, said he believes the trend away from in-person shopping will persist even after the pandemic subsides.

“When things return to normal, there will be a lot of people who don’t go back to shopping in-person,” CEO John Mackey told The Wall Street Journal in an interview. He said that the grocery chain closed some of its stores to walk-in shoppers to meet the spike in demand for deliveries amid the outbreak.

“People are purchasing differently, and that’s partly because they’re not eating at restaurants as much,” he said, adding that he’s seen a tremendous increase in demand for all the animal proteins, while interest in prepared foods has dropped.

Food retailer Kroger, meanwhile, reported strong second-quarter results on Sept. 11, including a 127 percent year-over-year surge in digital sales.

Shopping for groceries online is part of a trend that’s likely to last beyond the pandemic, with an April analysis from RBC Capital Markets noting an “accelerated secular shift to online grocery shopping” driven by the outbreak.

“Online grocery shopping is now a way of life for consumers,” RBC analyst Mark Mahaney wrote in an analysis of online grocery trends.

“Pre-COVID-19, well over half of consumers bought groceries online—and many are now willing to do so permanently,” he wrote. “We believe that online grocery shopping may now be becoming a habitual practice among shoppers.”