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Call Center Customer Retention Specialists

Help Us Grow a Strong Subscriber Base!

Your Opportunity:

Join us, if you are enthusiastic about spreading the Truth and Tradition, and providing The Epoch Times readers with truthful and independent reporting. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls.

If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.

Job Description:

• Demonstrate a high standard for customer service excellence and strong attention to detail.

• Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs.

• Drive client satisfaction by proactively resolving client issues and concerns.

• Accurately document the proper actions taken on each account.

• Increase customer retention, resale, brand loyalty, and advocacy.

• Ability to effectively communicate with customers in challenging situations and provide retention solutions.

• Investigate and resolve complaints.

• Manage multiple systems and computer applications simultaneously.

• Adhere to company policies and procedures.


Qualifications & Requirements:

• Experience with subscription service industry highly preferred.

• 1 or 2 years of customer service experience preferred.

• 2+ years of sales experience, with strong objection handling skills, preferred.

• Excellent phone skills with ability to effectively deliver information and respond to questions of a varying nature.

• Ability to quickly assess difficult situations and provide solutions.

• Excellent communication and interpersonal skills.

• High degree of professional ethics and integrity.

• Intermediate computer proficiency with Windows or MAC OS, MS Office Suite; ability to quickly navigate through multiple applications.

• Typing speed of 45 WPM or more.

• Must be able to work a flexible schedule (including nights and weekends).


Please send your resume, a cover letter along to recruitment@epochtimes.com.