Call Center Customer Retention Specialists
Help Us Grow a Strong Subscriber Base!
Join us, if you are enthusiastic about spreading the Truth and Tradition, and providing The Epoch Times readers with truthful and independent reporting. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls.
If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you.
• Demonstrate a high standard for customer service excellence and strong attention to detail.
• Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Drive client satisfaction by proactively resolving client issues and concerns.
• Accurately document the proper actions taken on each account.
• Increase customer retention, resale, brand loyalty, and advocacy.
• Ability to effectively communicate with customers in challenging situations and provide retention solutions.
• Investigate and resolve complaints.
• Manage multiple systems and computer applications simultaneously.
• Adhere to company policies and procedures.
Qualifications & Requirements:
• Experience with subscription service industry highly preferred.
• 1 or 2 years of customer service experience preferred.
• 2+ years of sales experience, with strong objection handling skills, preferred.
• Excellent phone skills with ability to effectively deliver information and respond to questions of a varying nature.
• Ability to quickly assess difficult situations and provide solutions.
• Excellent communication and interpersonal skills.
• High degree of professional ethics and integrity.
• Intermediate computer proficiency with Windows or MAC OS, MS Office Suite; ability to quickly navigate through multiple applications.
• Typing speed of 45 WPM or more.
• Must be able to work a flexible schedule (including nights and weekends).
Please send your resume, a cover letter along to email@example.com.