Restaurant manager asked to confront noisy autistic girl, but mom’s question—no one saw it coming

January 5, 2018 1:11 pm Last Updated: January 5, 2018 5:43 pm

A restaurant manager may not be the most glamorous or fulfilling job, but it can have its moments.

For Tony Posnanski it took 15 years to experience his own “great restaurant memory.”

Tony Posnanski worked in the restaurant business for over a decade.

In a post Posnanski shared on Facebook, the restaurant manager described one of the best memories he had of working in the business.

“Honestly, I wrote this to you and your beautiful daughter because I wanted to thank you both,” he wrote. “You have given me a great restaurant memory. One that I needed for the last fifteen years.”

He addressed the open letter to a mother and her child who ate at his restaurant one day.

Posnanski remembered the time a woman and child came into the Chili’s he managed as a night he was “very busy.” During his shift one table asked him to speak to another one nearby because the child seated there was being noisy.

He recalled that as he approached the mother and her child, the woman spoke up first.

“Do you know what it is like to have a child with Autism?” he remembered her saying.

Her question caused him to pause.

As he approached the table that was causing a disturbance the mother spoke up.

At that moment Posnanski knew he was supposed to ask the mother to try and keep her child quiet. As he put it, “I was supposed to offend you by not offending you…”

But rather than suggest the two move to another area of the restaurant, he told the mother that their meal was on him.

“I do not think the other guests I spoke to were happy about it,” he wrote. “At that moment it did not matter to me.”

Rather than ask the mother to keep her child quiet, Posnanski paid for their dinner.

“You have given me a great restaurant memory,” he wrote to the woman at table 9. “One that I needed for the last fifteen years. You also taught me a valuable lesson Sometimes doing the right thing does not make everyone happy; just the people who need it the most.”

When shared on the Love What Matters Facebook page, his letter was greeted with praise. Many people wrote that they would visit the restaurant he managed every week simply because of kind gesture.

You can read the full letter here.