Chances are we can all relate to 8-year-old Macie Bullen-Jones from near Wigan, England.
Macie recently reached the data limit on her phone and was in need of some more. So, in an attempt to get more data she reached out to her cellphone company, O2. While she didn’t get what she asked for, the phone company did send along a little surprise that brought a smile to everyone’s faces.
Eight-year-old Macie received her first phone this Christmas.
For Christmas this past year, Macie received an iPhone. The day she received it her mother, Claire Bullen-Jones, shared on Facebook how she texted everyone she knew letting them know about her new phone.
The little girl loved her new piece of technology. In fact, she loved it so much that one day she received a text message that we all dread, “You’ve used up all your inclusive data.”
“She used it all up on YouTube, she is YouTube obsessed, and spends a lot of her time making her own videos,” Claire told Manchester Evening News.
When she received the automated text she tried her best to fix the problem.
“Please can I have more data,” she texted the phone company.
When she ran out of data she texted O2 and politely asked for more.
Macies used all her data on her phone. She’s come and give it to me to keep it safe as there’s no WiFi. She’s sent this to o2 😂😂😂😂😂😂 #o2 #GetMoreData #HelpAKidOut 😂😂😂😂
Since it was an automated message from O2, Macie’s reply did not go through, but her mother still saw the message.
She decided to take a picture of it and share it on her Facebook. After some encouragement from friends she shared the image of her daughter’s attempt to get more data with O2.
Although it wasn’t exactly how Macie had hoped, O2 did respond.
O2 responded to Claire’s photo and told her to be on the lookout for something in the mail.
A few days later Macie received a package in the mail from O2. Inside was a letter from O2’s social media team explaining to the 8-year-old that they couldn’t increase her data limit because she hadn’t helped her mother enough around the house.
As a consolation they sent along a package of little surprises to keep Macie occupied until her data was replenished.
O2 sent along a box of little surprises for Macie.
In addition to brightening Macie’s day, the box of goodies also prompted Macie to help out around the house a little more.
According to Manchester Evening News, Claire originally asked O2 to respond to her daughter by telling her if she helped out with household chores she’d be able to get more data. And while they didn’t specifically tell Macie to do her chores, Claire noticed that her daughter has been more helpful than before.
“She came home and cleaned all her room and didn’t bat an eye lid when she was asked to do other stuff,” Claire said. “It’s jobs for data.”