Credit cards that automatically deny a purchase when something is deemed a suspicious activity are great, except when the activity is not in fact suspicious.
Christina Grady’s engagement with her fiancé had recently ended, when she discovered that her account for her Capital One credit card had abruptly closed. She was in the middle of buying new furniture for her new home, and in the process the credit card company had determined her spending behavior to be suspicious.
Grady called Capital One and explained her situation to a customer service representative known as Tonya KYY905.
She was upset her card wouldn’t work, but after a phone call with customer service, her attitude changed.
In a post she shared on Facebook, Grady recounts what happened when she called Capital One’s customer service for help.
I called and explained to this awesome woman, Tonya that my fiancé had broken up with me and I’d moved. She was like, ‘Girl, I am giving you 4,500 free miles. Go on vacation. Take so many pictures of yourself all happy and post them all over that Instagram.’
She was happy with her call and figured that would be the end of it, but she was wrong. Five days later she received a text from her ex. Someone had sent flowers to his address, which at one point was her old address.
“Someone sent you flowers to my house,” he wrote. “Who would be so bold?”
The woman she spoke to on the phone from Capital One had sent her flowers.
Grady admitted to HuffPost that she thought the flowers were from “some creeper,” but “[It] turned out, it was just Tonya being like, ‘It’s cool, girl. You’re gonna be OK.'”
Once she opened the card and learned the flowers were from Tonya, she called to thank her.
“When I called to thank her, she told me her work hours and said I could call anytime if I needed her!” Grady said. “She’s adorably sweet.”
In a statement, Capital One acknowledged Tonya’s random act of kindness and mentioned that they encourage all of their agents to spread kindness to their customers.