There are many reasons why people complain about an air travel experience. Maybe they’ve lost their luggage, been delayed one too many times, or got stuck in the middle seat between the two largest people on their flight.
But this story proves some airlines really do their absolute best to try to take care of their customers.
A Family Emergency
Peggy Uhle was on an airplane destined for Chicago from Raleigh-Durham, North Carolina in 2015, when the airline received an urgent message regarding her 24-year-old son.
Her Son Was in Danger
Peggy’s husband had contacted Southwest Airlines to get the message to her that her son had suffered a traumatic brain injury and fallen into a coma.
Unfortunately, Peggy was sitting in a commercial airplane that was heading for the runway and about to take off.
A Combined Effort
The message was relayed to the pilot on Peggy’s flight, who turned the plane around immediately and taxied back to the gate. A flight attendant then asked Peggy to get off the plane, but the woman didn’t even yet know why.
“I figured I was on the wrong plane,” said Peggy, according to The Denver Channel.
Customer service representatives quickly sprang into action to get the mother to her son in Denver ASAP, free of charge.
The Plan Implemented
Peggy then had a chance to contact her husband to get an update on the situation, while Southwest Airlines rescheduled her on next available flight to Denver, gave her a secluded waiting area to relax, and moved her to number one boarding status.
Icing On The Cake
The airline really left no stone unturned. Peggy’s luggage was also rerouted and she was given a packed lunch.
Remember To Put Life Into Perspective
The next time you are “inconvenienced” by your airline or airport, remember this story and count your blessings. While you’re at it, you can thank any helpful staff members who are trying their best.
Peggy was never charged a dime for anything. And she, for one, will appreciate the airline for the rest of her life.
Source: Airline turns plane around and hands mom boarding pass, tell her that her son’s in danger from Goodfullness.