E-ZPass ‘Unpaid Toll’ Service Center Collection Agency Email is a Scam

July 11, 2014 Updated: July 18, 2015

A circulating e-mail that purports to be from E-ZPass and said the customer drove on a toll road is fake and a scam that contains malware.

The e-mail is designed to get recipients to download malware onto their computer via links and attachments contained within it.

The e-mail reads:

“From: Collection Agency
Subject: Pay for driving on toll road

E-ZPass Service Center

Dear customer,
You have not paid for driving on a toll road. This invoice is sent repeatedly, please service your debt in the shortest possible time.

The invoice can be downloaded here.”

It’s recommended to not download the invoice, as it’s malware.

The e-mail also has the E-ZPass logo in an attempt to make the scam look more official.

This isn’t the first time scammers have tried to use E-ZPass for their own gain.

The New York State Thruway has a post on its website, warning people to watch out for the scam.

“We have recently learned of an email phishing scam which appears to be an attempt to collect
unpaid tolls. An example of this email is shown below. Please be advised that this is not an
authorized communication from E-ZPass, the New York State Thruway Authority or any other
toll agency associated with E-ZPass. We advise you not to open or respond to such a message
should you receive one,” it said a few days ago.

“If you have any questions about the validity of any message received, please contact the E-ZPass New York Customer Service Center at 800-333-8655.”

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