Advice

From time to time, I still hear references to "feeling good about myself." I cringe.  Self-esteem issues develop when children learn (incorrectly) that there is a direct cause-effect relationship between ...

Over 75 percent of "change" initiatives fail. What's really going on?  Change excites some people and freaks out ...

I was in Australia conducting a Dale Carnegie project when I wondered how I could dramatize Dale Carnegie's ...

Whining about how hard times are simply creates a hard-to-change mindset. This kind of thinking keeps us in ...

Ineffective and poorly trained salespeople are obsolete. Products and services where customers need genuine assistance require highly trained, skilled sales ...

It is my experience that most business executives are much better at articulating what they don't want rather ...

There's a great deal of talk in customer service circles around striving to exceed customer's expectations. In my ...

Pick a creative project you can complete in 20 to 30 days. Draw a sketch of your desired ...

Almost everyone has a "better" idea. Unfortunately, we cannot implement every idea, and if we're not careful, we ...

In my 40 years of dealing with businesspeople, I've found that effective leaders often go back to the ...

Most executives are tasked with trying to implement change. In reality, you cannot change results in an organization ...

My favourite phrase in goal setting is “By what date?”

Creating the life you choose is an exciting possibility.

Like all competencies, effective listening, can be learned through focused practice.

Let’s challenge our retailers to bring relevant, innovative ideas back to our stores.

A productive business conversation requires establishing shared commitments and listening from a perspective of trust and respect.

Effective teams have a clear purpose and mandate and regularly revisit their purpose and desired outcomes.

Managing self-talk begins our journey beyond self-esteem toward creating the life we choose.

Others have the right and freedom to speak their mind, but we don’t have to accept their opinion.

Sincere and specific feedback creates the kind of environment most people want and appreciate.

Engagement rests solidly on the executive team’s shoulders.

Regular one-on-ones with direct reports are much more valuable and productive than even quarterly appraisals.

Commit to letting go of the bad habit of interpreting what others think or mean and see what ...

Taking self-esteem too seriously may leave one ill prepared for a competitive business environment.