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Words Can’t Hurt You — Unless You Let Them
Reacting to people based on their words and behaviour on the surface is misdirected. How we interpret and react to what others say has to do with internal processes that we have ...
August 5, 2014
The Power of Contrast
In 1982 Bonnie Tyler recorded Jim Steinman's "Total Eclipse of the Heart." It's rare a week goes by ...
June 24, 2014
The Human Side of Business is Key to Success
Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. They define ...
June 1, 2014
In Performance Improvement, Feelings Are Our Worst Barometer
From time to time, I still hear references to "feeling good about myself." I cringe. Self-esteem issues develop ...
March 29, 2014
Avoid ‘Change’ Initiatives
Over 75 percent of "change" initiatives fail. What's really going on? Change excites some people and freaks out ...
March 12, 2014
Effective Human Relations: 360 Degrees
I was in Australia conducting a Dale Carnegie project when I wondered how I could dramatize Dale Carnegie's ...
January 30, 2014
2014: Seize the Opportunities
Whining about how hard times are simply creates a hard-to-change mindset. This kind of thinking keeps us in ...
December 29, 2013
Are Salespeople Obsolete? No!
Ineffective and poorly trained salespeople are obsolete. Products and services where customers need genuine assistance require highly trained, skilled sales ...
December 11, 2013
Alignment Occurs From Listening
It is my experience that most business executives are much better at articulating what they don't want rather ...
November 27, 2013
There's a great deal of talk in customer service circles around striving to exceed customer's expectations. In my ...
November 18, 2013
Innovation: Getting the Creative Juices Flowing
Pick a creative project you can complete in 20 to 30 days. Draw a sketch of your desired ...
November 6, 2013
Innovation: Turning Ideas Into Concrete Reality
Almost everyone has a "better" idea. Unfortunately, we cannot implement every idea, and if we're not careful, we ...
October 31, 2013
Leaders are Readers: Timeless Classics Offer Inspiration
In my 40 years of dealing with businesspeople, I've found that effective leaders often go back to the ...
October 19, 2013
Success May Only Be A Habit Away
Most executives are tasked with trying to implement change. In reality, you cannot change results in an organization ...
October 10, 2013
‘More’ and ‘Better’
My favourite phrase in goal setting is “By what date?”
September 25, 2013
A Platform on Which to Create the Life You Choose
Creating the life you choose is an exciting possibility.
September 11, 2013
Restoring the Lost Art of Listening
Like all competencies, effective listening, can be learned through focused practice.
August 28, 2013
Shopping Can Be Fun
Let’s challenge our retailers to bring relevant, innovative ideas back to our stores.
August 22, 2013
Business Is a Conversation
A productive business conversation requires establishing shared commitments and listening from a perspective of trust and respect.
August 14, 2013
Building a Winning Team
Effective teams have a clear purpose and mandate and regularly revisit their purpose and desired outcomes.
August 7, 2013
Private Logic: It All Makes Sense to Us
Managing self-talk begins our journey beyond self-esteem toward creating the life we choose.
August 4, 2013
You Hurt My Feelings
Others have the right and freedom to speak their mind, but we don’t have to accept their opinion.
July 31, 2013
Becoming an Appreciative Person
Sincere and specific feedback creates the kind of environment most people want and appreciate.
July 31, 2013
The Reality of Employee Engagement
Engagement rests solidly on the executive team’s shoulders.
July 24, 2013
Appraise Furniture, Not People
Regular one-on-ones with direct reports are much more valuable and productive than even quarterly appraisals.
July 18, 2013
Beware the Mind-Reading Trap
Commit to letting go of the bad habit of interpreting what others think or mean and see what ...
July 10, 2013
The ‘Curse’ of Self-Esteem
Taking self-esteem too seriously may leave one ill prepared for a competitive business environment.
June 6, 2013
After Cooldown, Gun Sales Climb Amid Democrats’ Heightened Gun Control Talk
Trump Campaign Raises $3.1 Million During Public Impeachment Hearing
Kevin McCarthy Says House Democrat Told Him They Want to Switch Parties
US Senators Initiate Expedited Process to Pass Hong Kong Bill
Ken Starr, Former Clinton Prosecutor, Says Impeachment Efforts Lack a Star Witness
State Department’s Firing of Worker Over Perceived Support of Obama Was Inappropriate: OIG
Congressman’s Son Says He Was Assaulted by ‘Socialists’ on College Campus